OLIVIA's CV
OLIVIA NAJEM
Sales and Centre Manager | Operations
Profile summary
Accomplished Sales and Centre Manager with 8 years of experience in commercial strategy and business development. Led operations across 2 organizations in the GCC and United Kingdom, directing occupancy targets and client portfolio management. Executed business development strategies to secure new contracts and implemented standardized onboarding processes to resolve service delivery issues. Committed to maintaining facility standards and driving revenue growth through consistent service contract administration and team leadership.
Career highlights
Sales Strategy: Executes sales strategies to drive occupancy and revenue growth across the business center while managing client retention programs to ensure consistent service delivery and contract renewals.
Business Development: Executed business development strategies to secure new client contracts within the Mayfair and Canary Wharf markets across 3 distinct roles in the industry.
Operational Efficiency: Implemented a standardized client onboarding process that reduced contract processing time for new tenants while coordinating cross-departmental communication to resolve service delivery issues.
Facility Management: Coordinates daily operational workflows to maintain facility standards and client satisfaction while establishing strategic partnerships to expand market presence and service offerings.
Key skills
Professional experience
Directs commercial operations and business development for a premium serviced office facility. Reports to the Director while managing front-of-house and operations teams to maintain service standards for a portfolio of 150 clients.
- Executes sales strategies to drive occupancy and revenue growth across the business center.
- Manages client retention programs to ensure consistent service delivery and contract renewals.
- Coordinates daily operational workflows to maintain facility standards and client satisfaction.
- Establishes strategic partnerships to expand market presence and service offerings.
- Implements commercial initiatives to optimize profitability and operational efficiency.
Directed operations and sales strategy across premium serviced office locations in London. Managed client portfolios and commercial performance while overseeing the daily administration of business centers.
- Executed business development strategies to secure new client contracts within the Mayfair and Canary Wharf markets.
- Managed key account relationships to maintain occupancy levels and service standards across the assigned portfolio.
- Coordinated center administrative functions to ensure alignment with corporate service delivery requirements.
Directed sales operations across two premium office locations, managing client acquisition pipelines and service contract renewals. Oversaw the daily performance of the sales team to ensure alignment with regional occupancy targets and service standards.
- Implemented a standardized client onboarding process that reduced contract processing time for new tenants.
- Coordinated cross-departmental communication between facilities and sales teams to resolve service delivery issues for high-value accounts.
Education
Dance and Performance
Dance (C), Drama (C), English Literature (B)
9 A-C’s (including Maths and English)
Languages
English · Native
Arabic · Professional